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CITIZEN’S CHARTER

Performance Pledges

We, the officials and employees of the Local Government Unit of Maramag, pledge to provide the highest possible service performance and commit our C.A.R.E.S to our clients as promised in this Citizens’ Charter:

Courteous, prompt and rational discharge of duties and functions desired in the government service, treating every client in a friendly and accommodating manner with proper identification from Mondays to Fridays, 8:00 AM. to 5:00 PM, without noon break;

Access and open to information and public consultations regarding the LGU’s policies, procedures, programs and projects, and services through our website (www.maramag.gov.ph), Text MMO (09173216845) and Text HRMO (09171041770);

Reliable and consistent in the delivery of services with utmost accountability, responsibility and integrity, without discrimination regardless of the clients’ gender, race, belief and political affiliation or preference, always mindful that a public office is a public trust;

Efficient and strict adherence to service standards taking into prime consideration the essence of time since the faster the service, the more satisfied the clients will be; and requiring us in the local government to issue expeditiously written explanation for any delay in the delivery of frontline services;

Sincere to the service of the people, sensitive to the clients’ comfort with paramount consideration on the citizens’ complaints, suggestions and needs giving special attention to the differently-abled, pregnant women, senior citizens and those with special needs.

With GOD’s benevolence and magnificence,
All the C.A.R.E.S we pledge to achieve,
Because we value your well-being…

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